I Scale Professional Services Teams That Deliver Results
Turned a $300K loss into profitability. Cut Time-to-Value 55%. Built teams from 3 to 50+ engineers with 93% retention
Now I'm looking for my next PS leadership role where I can do it again.

Transforming complex technical platforms into scalable revenue engines through operational excellence, data-driven frameworks, and partner ecosystems that power high-growth SaaS companies.

About Me Testimonials

What I Fix

The most common problems in Professional Services organizations and how I have solved them

The Problem How I Have Fixed It
PS teams stuck at 60 to 70 percent utilization Plus 10 point lifts in 90 days through skill-based matching, bench compression, and calendar discipline
Time-to-Value drags to 60 plus days Less than 30 days from kickoff to first production Story using Library reuse and standardized playbooks
Forecasts are always wrong Plus or minus 10 percent accuracy with weekly variance reviews and a scope change log
Customers stay dependent on PS 70 to 85 percent self-sufficient through Build-With-Us enablement

Professional Testimonials - LinkedIn

"Farjad is an amazing asset to any company. He helped us build an incredible and world class organization at LogicMonitor and I believe he is an asset to any company that acquires his talents. He is collaborative, focused, and a great teammate that passionately supported our clients."

Hass Johnson

Regional Vice President, Enterprise

"Farjad is an inspiring and passionate technical leader who prioritizes forming genuine connections with everyone around him. In our time together at LogicMonitor this led to vast improvements into how his team supported the various teams in our organization and helped drive success."

Kenyon Willis

Director, Customer Success

"Farjad is an outstanding technical leader who effectively empowers his engineering teams to deliver against complex business objectives. He possesses the rare ability to go extremely deep into details and communicate them in a way where executives can understand."

Shazad Brohi

Engineering Leader

"Farjad is one of the most proactive professionals I've ever encountered. His ability to break down complex topics and share them in an accessible way was impressive, making it easy for all of us to stay on the cutting edge."

Kellena Dunckley

Senior CX Solutions Architect

"I had the privilege of working with Farjad during a time of great change for our company. His chief priority was his teams development and customer health. He never said we couldn't, he said how can we."

Ryan Reynolds

Operations Team Lead

Read More Testimonials

About Me

I have spent 10 plus years building and fixing Professional Services organizations in high-growth SaaS companies.

At LogicMonitor, I inherited a PS team losing 300 thousand dollars per year. In 12 months: turned profitable, launched 4 repeatable offerings at 70 percent margin, reduced onboarding from 3 months to 30 days, scaled to 50 plus engineers with 93 percent retention.

At FirstUp, I drove 75 percent customer self-sufficiency through paired implementation plus enablement. Result: 3x increase in customer-built integrations, 45 percent more production workflows, 15 percent churn reduction.

I have delivered 150 plus REST API integrations with 98 percent first-pass success. I understand how to build PS teams that know the tech deeply, not just project managers who hand off to engineers.

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Track Record

LogicMonitor: From Loss to Profitable in 12 Months

Challenge

PS organization losing 300 thousand dollars annually, 3-month engineer onboarding, unclear service offerings, customer complaints about delivery consistency.

My Approach

  • Built 4 repeatable offerings with fixed scoping methodology
  • Reduced onboarding to 30 days through structured training plus shadowing
  • Implemented skill-based project matching with senior engineers on complex integrations
  • Launched utilization tracking and 2-week lookahead capacity planning

Results

  • Turned profitable within 12 months
  • 70 percent gross margin on service offerings
  • 93 percent team retention
  • 88 percent CSAT scores

FirstUp: Driving Customer Self-Sufficiency

Challenge

Customers remained dependent on PS for every workflow change. Low platform adoption. High support ticket volume. Risk of churn due to slow iteration cycles.

My Approach

  • Launched Build-With-Us enablement program pairing implementation with training
  • Created 4-stage enablement path: Foundational Training, Paired Build, Independent Build, Certification
  • Tracked adoption metrics: Tines University completion, post-engagement Stories built, Story runs per week
  • Reduced PS involvement through customer empowerment

Results

  • 75 percent customer self-sufficiency rate
  • 3x increase in customer-built integrations
  • 45 percent more production workflows deployed
  • 15 percent churn reduction
I Am Looking for My Next PS Leadership Role
Ideal fit:
  • Professional Services leadership at Director, Senior Director, or VP level
  • B2B SaaS company from Series B to public stage
  • Post-sales organization that needs operational discipline
  • Automation, security, infrastructure, or workflow platforms where my API and integration background adds value
Austin, TX-based in Central time with flexibility for EST business hours.
I respond within 24 hours. Let's talk about how I can help your PS team deliver faster, more predictably, and more profitably.
Connect with me

Expertise

Explore my diverse skill set and areas of expertise. From strategic planning to technical services, learn how I can drive success and innovation.

Strategic Planning & Execution

Leverage strategic planning and execution to align technical capabilities with business objectives and drive organizational success.

Technical Services Management

Expertly manage technical services to ensure seamless operation and delivery of IT solutions, maximizing service uptime and performance.

Architecture & Design

Design and architect robust systems to support scalable, secure, and efficient information technology environments.

Cross-Functional Alignment

Orchestrating collaboration between Sales, Product, Customer Success, and Partner teams to accelerate revenue velocity and ensure consistent customer experiences across all touchpoints.

Customer Success Operations

Engineering proactive systems that accelerate customer value realization, reduce churn risk, and create expansion opportunities through data-driven insights and automated workflows.

Process Automation

Designing and implementing automated workflows that eliminate manual bottlenecks, standardize complex deployment processes, and enable consistent execution across global teams and partner networks.

Partner Ecosystem Development

Architecting GSI enablement programs that transform strategic partnerships into scalable revenue channels through structured certification, co-delivery frameworks, and performance optimization.

Product Development

Enable product innovation and development to create cutting-edge solutions that meet emerging market demands and customer expectations.

Revenue Operations

Building data-driven operational frameworks that provide real-time visibility into pipeline health, resource utilization, and customer lifecycle metrics to accelerate revenue velocity and improve forecast accuracy.

Data Analytics & Insights

Harness data-driven insights to influence strategic decisions and enhance operational efficiency, boosting performance and growth.

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Connect

Resume
Download my professional resume detailing my experiences and skills.
Publication
Access the list of publications authored by me in a series called "Demystifying complex Tech".
LinkedIn
Connect with me on LinkedIn to grow your professional network.
Topmate
Book a meeting via my Topmate.io page coaching session or collaborations.
I Am Looking for My Next PS Leadership Role
Ideal fit:
  • Professional Services leadership at Director, Senior Director, or VP level
  • B2B SaaS company from Series B to public stage
  • Post-sales organization that needs operational discipline
  • Automation, security, infrastructure, or workflow platforms where my API and integration background adds value
Austin, TX-based in Central time with flexibility for EST business hours.
I respond within 24 hours. Let's talk about how I can help your PS team deliver faster, more predictably, and more profitably.
Email: farjad.syed@proton.me
Phone: +1 317 690 0074
Location: Austin, TX